Frequently Asked Questions

No. You just have to write your question as if you were talking to a colleague. Trantor interprets what you need, selects the correct data from your campaigns and applies the necessary analysis to give you a clear and useful answer.

You can ask anything from simple things like 'What was my most effective ad this week?' to 'Where am I losing budget?' or 'Which audience has the worst performance?'. Trantor tries to give you the most specific answers possible, adapted to the context of your real campaigns.

You can also request specialized analyses such as bias analysis (to identify patterns in your campaign performance) and audience analysis (to understand which segments are performing best).

You don't need to choose metrics or configurations. You just connect your account, ask your question and Trantor takes care of everything: accesses your campaigns, selects the relevant data and applies the appropriate analyses.

Trantor will consider the most common metrics and interpret them in the most standardized way in the industry. If these metrics or interpretation are not adequate for your case, you can indicate it in natural language and Trantor will adapt to your specific needs.

Trantor connects directly to your Meta Ads account through its official API. This ensures you always have access to real-time, accurate data from your active campaigns.

Additionally, you can now upload documents and files to provide additional context to your conversations. These files are stored securely and used exclusively to enhance the AI's understanding of your specific needs.

No. Your data is private and only you can see it. Trantor never shares information from your campaigns with third parties. In future features you will be able to compare your results with anonymous benchmarks and public sources, always with transparency about the origin of the data.

Yes. The system saves your conversation history. Depending on your plan, the complete or partial history will be stored. You can create multiple conversations, organize them by campaigns, and Trantor will remember the context of each one. This allows you to continue analysis sessions without having to repeat information.

You can also update conversation titles, clear message history, or delete conversations you no longer need, giving you full control over your interaction history.

Yes. When you create a new conversation, you can link it to one or more campaigns, up to a limit that depends on your plan. This makes Trantor's responses more contextual and relevant, as it will focus on the data and metrics of those campaigns.

The chat interface also provides dynamic prompt suggestions based on the selected campaigns, making it easier to ask the right questions.

Yes, there are daily token limits to ensure optimal service for all users. Tokens measure the amount of text processed by the AI. The exact limits depend on your subscription plan. If you reach your daily limit, you can continue using the service the next day.

Yes. Trantor accesses your campaigns using your own Meta token, which you can revoke at any time. We comply with European Union regulations on privacy and data protection (such as GDPR).

Of course. As a user, you have total control over your information. You can request complete deletion of your data whenever you want.

Yes. The free plan is unlimited in time and allows you to try all the system capabilities. There is only one limitation: you have a daily limit of tokens that you can use.

Complete access to campaign analysis, AI conversation and recommendations based on real data. You don't need a credit card to get started.

The free plan includes access to all visualization types (tables, metrics), basic campaign analysis, and the AI-powered chat assistant. You can connect your Meta Ads account and start analyzing your campaigns immediately.

Premium plans offer multi-campaign analysis, allowing you to analyze multiple campaigns simultaneously and get comprehensive insights across all your advertising efforts.

Premium users enjoy a higher daily token quota and priority support to ensure you always have the analysis you need when you need it.

Yes. You can upgrade your plan, pause it or cancel it without commitments, directly from your account.

Connecting your Meta Ads account is simple and secure. Go to your profile settings and click on 'Connect Meta Account'. You'll be redirected to Facebook's official authorization page where you can grant Trantor read-only access to your campaign data.

The connection uses Meta's official OAuth system, which means Trantor never has access to your Facebook password. You can revoke this access at any time from your Facebook settings or from your Trantor profile.

You can access all information about your campaigns through natural conversation with Trantor's AI. Simply ask questions in plain language and Trantor will retrieve and analyze the relevant data from your Meta Ads account.

Trantor can provide you with key metrics, performance comparisons, trend analyses, and detailed insights about your campaigns. The information is presented in clear text format with tables and structured metrics to help you understand your campaign performance quickly.

Yes, depending on your plan. You can link multiple campaigns to a conversation and ask comparative questions to get a holistic view of your advertising performance. The number of campaigns you can analyze simultaneously depends on your subscription plan.

Trantor connects directly to Meta's API to fetch real-time data. Every time you view a campaign or ask a question in the chat, the system accesses the most current data available from your Meta Ads account.

Trantor is ideal for freelancers, marketing managers of small businesses and medium agencies. It is also useful for any professional who wants to make quick and accurate decisions without having to navigate Meta's Ads Manager.

Whether you're managing a few campaigns or dozens, Trantor helps you save time and make data-driven decisions without needing deep technical knowledge of data analysis.

It doesn't replace it, but it does complement it. Trantor allows you to get quick and clear insights without having to waste time exploring metrics. It's like having an expert 24/7 at your disposal.

You'll still use Meta's Ads Manager to create and configure campaigns, but Trantor becomes your analysis and optimization partner, helping you understand what's working and what needs improvement.

Yes. Trantor currently supports English and Spanish. You can switch between languages at any time from the interface. The entire platform, including the AI responses, adapts to your selected language.

Yes. We offer chat and email support to help you resolve any issues or queries you may have.

You can register with your email and password, or use your Google account for faster access. After registering, you'll receive a verification email to confirm your account. Once verified, you can start using Trantor immediately.

Don't worry. On the login page, click 'Forgot password?' and enter your email address. We'll send you a secure link to reset your password. The link is valid for 24 hours.

Yes. Go to your profile settings to update your personal information, professional details (company, sector, country), and account preferences. You can also manage your connected accounts (Meta and Google) from there.

In your profile settings, you'll find options to manage your Meta Ads connection. You can disconnect your Meta Ads account at any time. Note that disconnecting it will prevent Trantor from accessing your campaign data until you reconnect. Your Google account is only used for login authentication and doesn't need to be disconnected.